Logtivity is a new service that helps you understand exactly what’s happening on your WordPress site.
Understanding your site’s activity is crucial for eCommerce users. You want to know everything, including who paid, who downloaded your files, who upgraded their subscription, and more.
Logtivity 1.7 is available today and it has support for the Software Licensing extension from Easy Digital Downloads.
Logtivity 1.6 introduced support for the Easy Digital Downloads core, plus the Recurring Payments extension. Today’s release is another big step forward. If you sell WordPress plugins or themes, there is a very good chance that you use the Software Licensing extension. It is a cornerstone of the WordPress economy.
Software Licensing provides a powerful license key system that developers use to track usage of their software. For example, on PublishPress.com, we use Software Licensing to provide “One Site”, “Five Sites”, and “Unlimited Site” options. If someone chooses the “One Site” option, their license key provides them with updates and support for a single site.
What is logged for Software Licensing?
Inside Logtivity 1.6, there was support for the main Easy Digital Downloads plugin, the Recurring Payments extension, and these actions from the Software Licensing extension:
- License Created
- License Activated
- License Activation Failed
- License Deactivated
Logtivity 1.7 adds these extra logs:
- License Renewed
- License Renewal Notification Unsubscribed
- License Status Changed
- License Upgraded
- Site Deactivated
- Site Added
- Subscription Renewed
- Subscription Created
- Subscription Updated
- Subscription Status Changed
- Subscription Deleted
- Payment Method Updated
What can I do with Easy Digital Downloads logs?
Because Logtivity records all the important Easy Digital Downloads data, you can see real customer journeys across your site. This can be incredibly helpful for customer support: you can see exactly what a user has done on your site.
The image below show the power of Logtivity. You can see the complete customer journey through Easy Digital Downloads. First there is “Download Added to Cart”, then the user joins the site. Next, you can see entries for the new customer profile, subscription and license key. Finally, you can see them download their software file.
For each item in this image, you can drill down and get more information. For example, if a customer has activated their license key on a site, this next image is a preview of the information you’ll see in Logtivity. You’ll see all of the following data:
- Context: The name of the Subscription plan.
- User ID: The WordPress ID of this user.
- Username and Profile Link: Information on which user activated the license.
- IP: Where the user was located when activating the license key.
- Date: When the license was activated.
- License Key: The key given to this user.
- Customer ID: The ID number inside Easy Digital Downloads.
- Site: A link to the website where the license key was added.
- Activation Count: The number of times the license key has been activated.
- Activation Limit: The number of times this license key is permitted to be activated.
- Expiration Date: When the license key expires.
In addition to zooming down into the details, you can also use the “Reports” feature in Logtivity to zoom out and see the big picture. For example, in the next image, you see can see a chart showing the number of times one file was downloaded each day. This downloadable file is for sale on a site using Easy Digital Downloads.
You can also use the “Alerts” feature to get notified of Easy Digital Downloads events. In the image below, I have a Slack notification to let me know how often visitors are adding products to their cart.
Give Logtivity a try today!
Logtivity has a 10-day free trial. You can be set up and monitoring your application in minutes. Click here to start your free trial today.