Logtivity is a new service that helps you understand exactly what’s happening on your WordPress site.
Logtivity tracks the user activity on your site. Then you can turn that activity data into beautiful charts. You can also use the data to send notifications to your email or Slack. Plus, you can easily search and export the data.
In the first few releases, we’ve built support for the WordPress core. Now we’re working with developers on support for their plugins.
A few weeks ago, we reached out to the Easy Digital Downloads team. They are known in the WordPress community for being enormously helpful, and so they were with us. Thanks to them, the first big Logtivity integration is available. Version 1.6 of Logtivity has support for Easy Digital Downloads.
The logs, reports, and notifications in this version will be helpful for anyone selling with Easy Digital Downloads.
What is logged for Easy Digital Downloads?
Inside Logtivity, you will find support for the main Easy Digital Downloads plugin, including these actions:
- File Downloaded
- Payment Completed
- Payment Refunded
- Customer Created
- Download Added to Cart
- Download Removed from Cart
- Discount Applied
Because Logtivity supports the WordPress core and custom post types, you’ll find logs for other key Easy Digital Downloads actions, including these:
- Discount Published
- Discount Trashed
- Discount Updated
There’s also support for the Software Licensing extension:
- License Created
- License Activated
- License Activation Failed
- License Deactivated
We’re also close to releasing support for the Recurring Payments extension. This will log actions including these “Renewal payment received” and “Subscription canceled”.
What can I do with Easy Digital Downloads logs?
Because Logtivity records all the important Easy Digital Downloads data, you can see real customer journeys across your site. This can be incredibly helpful for customer support: you can see exactly what a user has done on your site.
In the image below, you can see the journey from bottom-to-top. The customer creates an account, makes a purchase, gets a license key and downloads a file.
For each item in this image, you can drill down and get more information. For example, if a customer has activated their license key on a site, this next image is a preview of the information you’ll see in Logtivity. You’ll see all these data:
- User ID: The WordPress ID of this user.
- Username and Profile Link: Information on which user activated the license.
- IP address: Where the user was located when activating the license key.
- Date: When the license was activated.
- Customer ID: The ID number inside Easy Digital Downloads.
- Site: A link to the site where the license is active.
- Activation Count: The number of times the license key has been activated.
- Activation Limit: The number of times this license key is permitted to be activated.
- Expiration Date: When the license key expires.
In addition to zooming down into the details, you can also use the “Reports” feature in Logtivity to zoom out and see the big picture. For example, in the next image, you see can a see chart of the daily file downloads from a site using Easy Digital Downloads.
You can also use the “Alerts” feature to get notified of Easy Digital Downloads events. In the image below, I have a Slack notification to let me know how often visitors are adding products to their cart.
Give Logtivity a try today!
Logtivity has a 10-day free trial. You can be set up and monitoring your application in minutes. Click here to start your free trial today.